Refunds and Returns Policy
If there is any issue with your order, such as damage or missing items, please contact us as soon as possible so we may assist you promptly and appropriately.
Product Quality Guarantees:
All products undergo careful quality control and are released to market in accordance with the brand’s approved standards.
If you believe a product is not suitable for consumption, please contact Customer Service within 5 days of delivery via our website, contact form, email at info@valenciancellars.com , or by telephone on (+34) 617 969 975 to explain the issue.
Customer Service will then advise you on the next steps for the return process.
If we determine that the Product was not in proper condition and that this was not attributable to the Customer, we will replace the product at no cost to the Customer.
If we determine that the issue was caused by the Customer, or that the Product is in satisfactory condition, the Product will be returned to the Customer, who will be responsible for any collection, return, and reshipping costs.
Refunds: Any refunds will be issued using the method of payment at time of purchase & issued within 14 days of the SHOP receiving the Products or the date of resolution of the claim; e.g. in the event of the Products not requiring to be returned by prior agreement with the SHOP.
All Return shipping costs and additional charges incurred will be liable to the Customer .