TERMS & CONDITIONS
Valencian Cellars Shop – GENERAL TERMS AND CONDITIONS
Valencian Cellars / Autónomo Anthony Martin (hereinafter, “VALENCIAN CELLARS”, with tax identification number (NIE/CIF.) X5959131-S registered at Calle Fuente Sierra 75 pt15 , sets out the General Terms and Conditions governing the use of the online shop Valenciancellars.com (hereinafter the “SHOP”)
These terms and conditions will govern the commercial relationship between customers of the SHOP and VALENCIAN CELLARS
By making a purchase, the customer states that he/she has read and accepts these terms and conditions.
1. PRIOR INFORMATION
1.1. The commercial relationship is established between the buyer at the SHOP (hereinafter, the “Customer”) and VALENCIAN CELLARS
The commercial relationship between the Customer and VALENCIAN CELLARS , including the purchase of any of the goods and products offered in the SHOP (hereinafter, the “Products”), is governed by these terms and conditions.
1.2. These terms and conditions shall be in force provided while they are available in the Shop and may be updated by VALENCIAN CELLARS at any time by its publication in the SHOP In the website www.valenciancellars.com
1.3. Any query, suggestion, complaint or claim relating to the online sale of the Products could be made through the Customer Service by the following means:
Email info@valenciancellars.com
The Shop will resolve complaints and claims as soon as possible and never later than 14 days after its reception.
2. ACCESS AND USE OF THE SHOP
2.1. In order to be able to purchase Products in the SHOP, Customers must complete the electronic form available in the Shop, following the instructions indicated and agreeing to provide accurate and true data in order to manage the process of purchase and customer service as well as sending newsletters, loyalty schemes and determination of consumer preferences or, where appropriate, alerts of availability of products of interest.
2.2. If the Customer wishes to register, the customer must additionally select a username and password, which are security elements that allow purchasing in the Shop and provide with identification for upcoming purchases, creation and access to shopping history, management of preferences and notifications. These data are confidential and for personal and non-transferable use.
Once the Customer has registered, the Shop will send a confirmation of registration to the e-mail account provided by the Customer.
The Customer shall be solely responsible for the proper custody and confidentiality of the password, so it shall be understood that any third party who may use such password does so with the consent and on behalf of the Customer.
2.3. All purchases of Products in the SHOP, after identification and authentication through the username and password, shall be deemed to have been validly made by the Customer and will be binding, so the Customer will be solely responsible for any purchase of Products made with his/her username and password.
2.4. Customers must always be adults. The SHOP reserves the right to refuse a purchase if it detects any evidence that it is being attempted by a minor.
2.5. The use of the SHOP, browsing through it and/or purchase of any Product implies acceptance by the Customer, in full and without reservations of any kind, of these terms and conditions. If the Customer does not wish to accept any of the applicable Terms, they must simply not access or use the SHOP.
2.6. The legal relationship deriving from registration as a Customer of the SHOP is of indefinite duration, without prejudice to the fact that both the Customer and VALENCIAN CELLARS may unilaterally terminate or suspend it at any time and without any cause other than their intention expressed to the other party in this regard. This termination or suspension shall not affect any obligations arising from purchases or orders previously made.
3. PRODUCT INFORMATION AND AVAILABILITY
3.1. The Products that can be purchased in the SHOP are those that, together with their essential features and price, appear published in the Shop at the given time. Before confirming the order, shipping costs that apply according to these terms and conditions will also appear.
3.2. Promotions will be duly indicated.
3.3. All orders and purchases in the SHOP are subject to actual availability at the time of purchase.
4. PRICES AND SHIPPING COSTS
4.1 In the event that the SHOP identifies an error in the price of the Products, the SHOP shall inform the Customer, and the Customer shall have the option of confirming the order at the correct price or, failing this, cancel it free of charge.
4.2. The price of the Products does not include shipping costs, which shall be borne by the Customer, unless expressly stated otherwise. The Customer will be duly informed of the amount of these costs, which will be specified prior to confirmation of the order and payment at Checkout.
4.4. Prices and shipping costs stated in the SHOP are applicable exclusively to the Products offered through the Shop, for as long as they remain published. The Shop expressly reserves the right to modify prices at any time by means of publication in the Shop itself. However, the current rates indicated in the SHOP at the time of the transaction will be applied to each order.
4.5 Shipping Costs will be shown at Checkout on completing your order and depend on the purchased Products, quantity and the destination rules . Where possible the shipping costs will include taxes & duties at destination otherwise it will state that additional charges are payable locally before delivery .
4.6 The Method of Delivery & Destinations will be road courier in Spain , airfreight for USA/South America/Canada/Asia/ Australia and/or airfreight/road for UK/Ireland/ EU countries. If you country is not available at checkout please contact us!
4.7 The Delivery Time:
- Spain mainland 2-5 days
- Balearic islands, where the delivery time will be 3 – 4 working days,
- 3-12 days for EU & UK
- 10-15 days for USA from date of departure.
The days referred to in the delivery terms always count as working days, not counting weekends or holidays. Orders confirmed after 12:00 hours will count as registered the following day, as they cannot be prepared on the same day.
4.8. Delivery address: Products purchased in the Shop will be shipped to the postal address indicated by the Customer. The postal address may not be a PO Box.
4.9 Delays: Once your order has left our warehouse delivery is handled by our courier. We are not responsible for delays caused by the shipping provider, customs, weather or local issues .
5.0 Address change at customer request: €25
5.1 Failed delivery: If delivery of the Product to the address indicated is refused or not possible on a first attempt, a second attempt will be made on the same day or on subsequent days. If delivery on this second attempt is neither possible, the Customer will be liable for additional re-delivery costs or the Product will be returned to the Shop after 7 days without a resolution from the Client. The costs of shipping and return will be assumed by the Customer, who will be reimbursed the price of Products that could not be delivered, using the same means of payment that the Customer used for the initial purchase.
5.2 The Proof of Purchase will be sent together with the Product(s).
5.3 Delivery to private individuals (adult-legal age) : Products for personal consumption only; commercial use is not permitted ·
5.4 Basic insurance included (compensation for loss or damaged item): up to €15 / bottle · Optional full coverage insurance: 2.5% of the value of the goods and shipping (min. €18). EXTRA CHARGES: · XXL bottles (ø over 105 mm): €2 / bottle ·
5.5 USA all inclusive rates exclude : Delivery to Hawaii, Alaska or Puerto Rico: €40 / parcel ·
5.6 Damages: If your order arrives damaged or incomplete please contact us as soon as possible with order number and photos of the package .
Refunds and Returns Policy
If there is any issue with your order, such as damage or missing items, please contact us as soon as possible so we may assist you promptly and appropriately.
Product Quality Guarantees:
All products undergo careful quality control and are released to market in accordance with the brand’s approved standards.
If you believe a product is not suitable for consumption, please contact Customer Service within 5 days of delivery via our website, contact form, email at info@valenciancellars.com , or by telephone on (+34) 617 969 975 to explain the issue.
Customer Service will then advise you on the next steps for the return process.
If we determine that the Product was not in proper condition and that this was not attributable to the Customer, we will replace the product at no cost to the Customer.
If we determine that the issue was caused by the Customer, or that the Product is in satisfactory condition, the Product will be returned to the Customer, who will be responsible for any collection, return, and reshipping costs.
Refunds: Any refunds will be issued using the method of payment at time of purchase & issued within 14 days of the SHOP receiving the Products or the date of resolution of the claim; e.g. in the event of the Products not requiring to be returned by prior agreement with the SHOP.
All Return shipping costs and additional charges incurred will be liable to the Customer .
QUESTIONS If you need help with shipping just contact us and we will be happy to help.
5. BUYING PROCESS
5.1. In order to purchase Products, the Customer must select the desired Product and add it to the Shopping Cart, according to the instructions given by the SHOP.
5.2. Once a purchase has been made, VALENCIAN CELLARS will send the Customer, to the e-mail address indicated by the Customer, a confirmation of the purchase, which will serve as proof of the transaction.
5.3. The Customer may request the invoice of the purchase in electronic or paper format by e-mail or by using the contact form. The order confirmation and the proof of purchase will not be valid as an invoice.
5.4. In accordance with these terms and conditions, the Shop is restricted to adults, so that before making any purchase in it, the Customer declares that he/she is of legal age and also declares that, in any case, has the minimum legal age for the purchase and consumption of products containing alcohol in his/her location. If the Customer makes a false statement and purchases any of these products in breach of this requirement, he/she assumes exclusively all the legal consequences that may derive from it.
6. PAYMENT METHOD
6.1. The Customer must follow the instructions provided in the Shop. Payment for the Products and shipping costs may only be made by credit or debit card or other forms of payment that are available in the SHOP.
In any case, particular use of any means of payment available will be subject to checks and authorisations by the entities responsible for them, so that if the corresponding entity does not authorise payment the purchase process will end and the order will be automatically cancelled.
When payment is authorised, the price of the Products, taxes, and shipping costs will be charged at the time of placing the order.
6.2. For the purposes of payment by electronic means, the SHOP uses an e-commerce payment gateway. The data provided to the SHOP by Customers for these purposes are encrypted to guarantee maximum security of such data during the payment process.
8. WITHDRAWAL
Customers who purchase Products through the Shop may cancel the purchase without having to give reasons for their decision by withdrawing from the contract.
The return of the Product may be made through the Shop, by contacting info@valenciancellars.com , customer service will indicate the steps to follow:
The maximum period in which the Customer has to send his/her notice is 14 calendar days from the date on which the products has been received.
The Customer must return the Products in perfect condition (not damaged, soiled, or opened), properly protected and in their original packaging. Before returning the Product, the Customer must ensure that it is properly protected and sealed so that it does not suffer damage during transport.
Once the Products returned have been received by the SHOP and after checking that they are in good condition, the corresponding amount to the units returned will be reimbursed using the same means of payment used by the Customer for the initial purchase. The costs of return are at the cost of the customer.
The Shop reserves the right to charge any expenses generated if the Product is not in perfect condition.
Cancellation is unavailable when, due to the nature of the Products purchased, it is impossible to carry it out, without prejudice to any claim for damages, including in particular: (i) products made according to the indications or specifications of the consumer or that have been personalised for the consumer; (ii) products that have expired within the cancellation period; (iii) products that are not in perfect condition.
9. GENERAL WARRANTY
For application of the warranty provided for in the Restated General Law for the Defence of Consumers and Users [Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios], and without prejudice to the power of the Shop to check the defects, their origin and the time of their appearance, the Customer must request collection of any damaged Product within a maximum period of two months from the confirmation of the defect, and must inform the Shop in writing of the nature of the problem, and the time and circumstances of its detection. Excepting for perishable products, time limit is one month.
11. PERSONAL DATA
In a firm commitment to respect the rights of persons and to comply with data protection regulations, and in accordance with the General Data Protection Regulation 2016/679 of the European Parliament and Council of 27 April 2016, VALENCIAN CELLARS makes available to Users its Privacy Policy, the purpose of which is to inform Users of the way in which VALENCIAN CELLARS collects, processes and protects the personal data of persons who access or make use of its services.
13. APPLICABLE CALENDAR
In the Shop, all time limits and references to “working days” are to be construed on the basis of Spain’s national calendar of working days.
14. APPLICABLE LAW
The parties submit, voluntarily, for the resolution of disputes, waiving any other jurisdiction, to the courts and tribunals of the user’s domicile.
These Terms and Conditions have been drawn up in accordance with Law 34/2002 on information society services and electronic commerce and Royal Legislative Decree 1/2007, of 16 November, approving the Restated General Law for the Defence of Consumers and Users and other complementary laws in accordance with the latest wording.